Frequently Asked Questions
Everything you need to know about your PrettyLitter order
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
We process orders quickly, but we have a 1-hour window where changes can be made. Please contact our support team immediately if you need to modify your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.